Welcome to a limited edition release that transcends the ordinary—the BYU-Inspired Jersey Logo Collection by Creative Culture. This carefully curated assortment invites you not just to own a piece but to embrace a movement, a celebration at the crossroads of athleticism and academia.
This collection is a testament to seizing the moment—capturing the spirit of the game and the academic journey in every stitch. The BYU-inspired design pays homage to the legacy of collegiate excellence, and as part of this exclusive release, you have the opportunity to become a pivotal figure in this celebration
JERSEY HATS
These hats are New Era Snap Back! The hat fits just like an New Era hat. Frim Brim. The Snap Back Cap features an embroidered BYU Jersey logo at the front panels. These Jersey On The Hats Represent special Vitange Uniforms BYU Wears.
Creative Culture Merch stands behind the quality of our products and we want you to love every purchase. Within 60 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
How long do I have to return an item?
You can return eligible items within 30 days. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
How do I create a return?
1. Visit our Returns Portal here and sign in with your order number and email address.
2. Select the item(s) and reason for your return
3. Select the prepaid FedEx label to send the return back to us
4. Confirm and Complete
A copy of your packing slip and shipping label will be sent to your email address.
How much does a return label cost?
The prepaid FedEx label is $7.99, which will be deducted from your total refund amount.
*If you have a return for a suspected quality issue, incorrect item received or any other reason that is out of the ordinary, please contact our Customer Service Team at questions@neweracap.com
How long will it take for my refund to be processed?
You can expect a refund to be issued for your return within 10 days of being received back at our warehouse. All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.
How can I exchange an item?
We do not offer direct exchanges at this time, but we will be more than happy to issue a refund once the item you do not want is received back at our warehouse.
How do I return an item I received as a gift?
We are only able to issue refunds for returned items to the original form of payment at this time.
Why is an item showing not eligible for return?
Some sale items are final sale and non-returnable. This will be stated in the item description, as well as on your order confirmation. If the order was placed more than 30 days ago, the items will no longer show as eligible for return.
Can I return a Creative CultureMerch product purchased at a retail location?
At this time, New Era is only able to accept returns for items purchased directly from our site, CreativeCultureMerch.com
I received an incorrect item in my order. How can I create a return?
Please reach out to our Customer Care Team at CreativeCultureMerch@gmail.com with a few photos of the incorrect item, including photos of barcode on the item received. We will assist you in creating a return for the item received.
I need to return an item that is damaged or defective.
Creative CultureMerch stands behind the quality of our products. If you believe an item you purchased directly from our site has a quality issue, please reach out to Creative CultureMerch Customer Care and we will be happy to assist you with a return.
If you purchased an item from a third-party retailer, all returns, exchanges and refunds must be processed through them.
My return was received but I have not been refunded.
You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to Creative CultureMerch Customer Care.
Items
Please note orders do not ship same day - most orders are shipped within 3-5 business days. Orders do not ship on weekends or national holidays.
The shipping timeframe for the shipping speed selected does not start until after our processing time of 3-5 business days before shipping.
**Due to an increased number of orders during our current holiday sales our order processing time is currently 7-10 business days before shipping**
Delivery estimates are based on the day shipped and not the day ordered. All orders are shipped through FedEx or UPS. If you have any concerns about delivery or availability, please contact Customer Care using the Help button at the bottom of the page or via email at questions@neweracap.com
Standard Ground (7-10 business days)
FREE for pre-tax orders over $75.00
$8.00 for all pre-tax orders of $74.99 or less
Expedited - Ground (2-4 business days) - $15.00
Express - Air (1-3 business days) - $25.00
Your shipping confirmation email will provide an updated package arrival time. Tracking availability varies based on the types of items purchased, the selected shipping method, and the carrier of your item. Please note, it may take up to 48 hours for a carrier to scan your order into the tracking system. This means your tracking number may not provide updates for up to 48 hours.
I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.
